Question 1

How Can I Reach You?

Accepted Answer

Our regular business hours: 9 to 5 Mo – Fri (excluding statutory holidays)

Other times by appoinment only.

Use the Contact Page to email us.

Text or call us: 1.855.956.7600
Thank you!

Question 2

What's The Quality and Warranty on The Products?

Accepted Answer

The quality meets high industry standards.
The samples that we bring show you the quality of the fabrics and materials.
Plus, you get high-value products (long-lasting) and on-time service.
While keeping the overhead low, we can pass the savings on to our customers.
Based on many brands we’ve worked with over the years, what we sell is what we’d buy for our home – hands down.
Limited Lifetime Warranty on materials and workmanship (same owner - same window).
Excludes usual wear and tear from daily use.

Question 3

Will You Help Me Choose?

Accepted Answer

We can help by sharing what we’ve learned since 1996.

During a free home visit, you’ll be able to pick colors and materials from the available samples for that product line.

We bring product samples as well to see what they look like in your windows (if available).

Question 4

What Are The Payment Options?

Accepted Answer

We accept:  VISA, MC, Amex, Discover, JCB, e-transfer.

A customer pays the full price at the time of ordering.

Question 5

How Long Does It Take For My Order To Arrive?

Accepted Answer

Generally, a shipment arrives in about 2 – 3 weeks from the time of placing your order.

Most customers have their new blinds or shades installed within 2 business days from the time all the custom products arrive.

We provide all installation services A to Z (except when a licensed electrician is needed for special remote-control blinds or shades).

Question 6

Do You Offer Remote-Control Blinds and Shades?

Accepted Answer

Yes (on some products) with radio-technology control: 30 – 60 ft range.

Motorized options:
raise or lower a shade or ... tilt slats open and close (wood blinds or faux wood blinds).
shades (e.g. cellular, roller): control up and down (open and close)
5 years Warranty On Motors
Rechargeable batteries - internal or external
Remote control - hand-held, phone app, home system integration

NOTE: motorized remote tilt opens and closes the slats only (wood or faux wood blinds – it does not lift all the slats up or lowers them because of the weight mechanics)

Canmore Blinds | Cochrane Blinds - FAQ Page

Frequently asked questions